Privacy Policy and Refund Policy
This Privacy Policy and Refund Policy governs the manner in which Godavari Vantalu collects, uses, maintains, and discloses information collected from users (each, a “User”) of the Godavari Vantalu website (“Site”). This policy applies to the Site and all products and services offered by Godavari Vantalu.
Privacy Policy
Personal Identification Information: We may collect personal identification information from Users in various ways, including but not limited to when Users visit our site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for their name, email address, mailing address, phone number, and other details. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.
Non-Personal Identification Information: We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web Browser Cookies: Our Site may use “cookies” to enhance User experience. Users’ web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browsers to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How We Use Collected Information:
- We may collect and use Users’ personal information for the following purposes:
- To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails: We may use Users’ email addresses to send information and updates pertaining to their orders. It may also be used to respond to their inquiries, questions, and/or other requests. If Users decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or the User may contact us via our Site.
Refund Policy
Packaging and Shipping Damage: We take great care in packaging and shipping our products. However, in the event that the packaging is damaged during shipping, we offer refunds for damaged items. Users are required to provide clear photographic evidence of the damaged packaging and items within 48 hours of receiving the shipment. Refunds will be processed promptly, and Users will be notified accordingly.
Returns and Replacements: We do not accept returns for our food products due to hygiene and safety reasons. However, we offer replacements for items damaged during shipping or if the product received is different from what was ordered. Users must notify us of such issues within 48 hours of receiving the shipment. Replacements will be provided at no additional cost.
Changes to Privacy and Refund Policy: Godavari Vantalu has the discretion to update this Privacy Policy and Refund Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Contact Information: If you have any questions about this Privacy Policy and Refund Policy, the practices of this site, or your dealings with this site, please contact us at contact@godavarivantalu.com.
This Privacy Policy and Refund Policy were last updated on 23-09-2023.